Refund policy

Refund Policy

Updated on April 30, 2026

Our 30-Day Guarantee

At Cineva, we want you to create with absolute confidence. We understand that sometimes a tool doesn't perfectly align with your specific creative workflow. That’s why we offer a 30-day money-back guarantee.

If you aren't satisfied with your purchase, please contact us within 30 days of your order date. While we hope our products help elevate your projects, we want to ensure you feel supported if they aren't the right fit.

License & Usage

Your purchase from Cineva grants you a Standard license.

Restrictions: Redistribution, resale, sharing, or transferring any files to others is strictly prohibited.
Abuse: We reserve the right to refuse refunds in cases of clear policy abuse (e.g., repeated "buy-and-refund" patterns).

Note: Upon receiving a refund, your license to use the files is Revoked. You must delete all downloaded files and cease use of the assets in any projects.

Technical Support & Issues

Before requesting a refund, remember that we are here to help you get the most out of your tools! If you run into any issues with:

Accessing or downloading your files.
Installing assets into your software.
General guidance on how to achieve a specific look.

Please reach out to us with your order number. Our team is dedicated to making sure everything works properly so you can get back to creating.

By purchasing from Cineva, you agree to these terms and our general store policies.